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Terms & Conditions

At Soulful and Fresh, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

1. Terms
By accessing the website at, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on SOULFUL AND FRESH's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

- modify or copy the materials;

- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on SOULFUL AND FRESH's website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by SOULFUL AND FRESH at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


3. Disclaimer

The materials on SOULFUL AND FRESH's website are provided on an 'as is' basis. SOULFUL AND FRESH makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, SOULFUL AND FRESH does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.


4. Limitations
In no event shall SOULFUL AND FRESH or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on SOULFUL AND FRESH's website, even if SOULFUL AND FRESH or a SOULFUL AND FRESH authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


5. Accuracy of materials
The materials appearing on SOULFUL AND FRESH's website could include technical, typographical, or photographic errors. SOULFUL AND FRESH does not warrant that any of the materials on its website are accurate, complete or current. SOULFUL AND FRESH may make changes to the materials contained on its website at any time without notice. However SOULFUL AND FRESH does not make any commitment to update the materials.


6. Links
SOULFUL AND FRESH has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SOULFUL AND FRESH of the site. Use of any such linked website is at the user's own risk.


7. Modifications
SOULFUL AND FRESH may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.


8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of VIC, AUSTRALIA and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Eco-friendly Packaging

All refill items will be packaged in biodegradable bags.  Soulful and Fresh will try to make the packaging as eco friendly as possible, however in some cases plastic bubble wrap will be required for glass bottles to protect your product during shipment. 


10. Gift Cards

Unfortunately, at this stage, Soulful & Fresh does not sell or issue gift cards.


11. Payment Options

At this stage, Soulful & Fresh accepts the following payment options:

- Paypal

- Direct Transfer 

- Credit Cards

- Afterpay

- Zippay

- Humm  

Shipping Policy
Delivery is generally 5-10 business days from payment of your order. If paying by direct deposit , your order will be shipped once funds have been cleared. Each order will be weighed and filled with your products by hand.


Return Policy
Refunds will not be issued for a change of mind purchase. If products arrive damaged in any way, please email pictures, and the products that were damaged, to within 3 days of receiving your products, and a new shipment will be arranged to replace the damaged items.